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The Anodyne Centre welcomes all new, former, and existing patients. The process of making an appointment will vary depending on whether or not you have a referral or if you have been seen previously. You can find more information on our How to Make an Appointment page.
Waiting times vary depending on your health condition and availability of your treating professional. As a general guide, you will be able to see one of our non-specialist doctors, Allied Health or CAM professional within a few weeks. Any specialist doctor reviews may take up to 3 months. Please be aware that on occasion due to patient emergencies, medical appointments may be delayed. Our reception team will contact you to advise of this situation at the earliest convenience.
Please bring your Medicare card, private health insurance details, a list of your current medications, any recent imaging results, and your preferred method of payment to your appointment. If you are a DVA White Card holder, please ensure to provide us with a list of your service-related accepted conditions.
The costs associated with your care at The Anodyne Centre will depend on what category of patient you are, which health professional you are seeing, what treatment or service you are being offered, and whether the treatment is outpatient or hospital based. Please see below for further details.
All costs for DVA (pre-approved white card and gold card) patients are completely covered. The Anodyne Centre will direct bill DVA for all outpatient, hospital-based, pain procedure and approved treatment services. There will be no out of pocket expense for DVA patients. For all white card holders please ensure you have provided our staff with your accepted service-related conditions as part of the initial registration.
If your pain condition relates to a third-party insurance claim (e.g. Worker’s Compensation or Motor Vehicle Accident) then we will need to have prior approval for any consultations or treatments. The Anodyne Centre will make all relevant enquiries and seek approval on your behalf. Once approved an appointment and/or treatment can be arranged. There will be no out of pocket expense for third party insurance patients.
As The Anodyne Centre is a private practice, full payment is required at the time of any outpatient consultation. Payments can only be made by Cash, Eftpos, Visa or Mastercard. A receipt can be issued to enable you to claim any applicable rebates from Medicare and/or your private health fund. Alternatively, your claim can be submitted electronically by our reception staff to be paid directly to you.
Fees will vary according to the health professional you are seeing. Medicare bulk billing or a reduced rate will be considered on a case-by-case basis. Any services that do not attract a Medicare and/or private health insurance rebate will incur a fee. Please contact The Anodyne Centre if you require specific practitioner costings.
If you have private health insurance with at least bronze level of cover (that doesn’t exclude pain management), then most hospital based pain procedures and treatments will be covered (no out of pocket cost) by your health fund. If you do not have private health insurance and you are directly responsible for any hospital-based treatment costs then please contact The Anodyne Centre for a quote.
The cost(s) associated with any clinic-based treatment completed through The Anodyne Centre is dependent on the particular treatment. Any clinic-based treatments that do not attract a Medicare and/or private health insurance rebate will incur a fee. Please contact The Anodyne Centre to be advised on specific treatment costs.
Please be aware that The Anodyne Centre is not responsible for any out-of-pocket costs incurred from the anaesthetist, radiographer, hospital or any insurance excess arrangement you may have with your private health fund.
If your healthcare is authorised by a Guardian and/or finances under the care of an Administration order, then we will need to have prior approval for any consultations or treatments. The Anodyne Centre will make all relevant enquiries and seek approval on your behalf. Once approved an appointment and/or treatment can be arranged. Please ensure you have provided our staff with any healthcare order related details as part your initial registration.
If you are requesting a specific medical report (e.g. for TPD or Income Protection, Disability Services Pension applications, support letters, other) then this is a fee for service charge and there are no applicable rebates. Typically, the fee is based on time required to complete the report. In some cases, the requesting third party will pay for these reports and we can directly liaise with them. Medical certificates related to your care through The Anodyne Centre do not incur a fee.